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Animal Planet GO FAQs

ABOUT Animal Planet GO

  • What is Animal Planet GO?

    Animal Planet GO is a site that lets you watch live streams and full episodes from Animal Planet in HD on the web, your smartphone or tablet. For the best viewing experience on your mobile devices, download on the App Store or on Google Play.

  • What content is included?

    You can watch current episodes from Animal Planet.

    Additionally, the app and website include a live stream, so you can watch live TV whenever and wherever you want.

  • Do I have to sign in or subscribe to a package from a TV provider to watch full episodes?

    For most episodes, yes. But we do offer a selection of episodes that are available without having to sign in. This selection updates frequently, so check back if your favorite series isn't included right now.

  • Who is my TV Provider?

    Your TV provider is the cable, satellite or telecommunications company that you pay a monthly subscription fee to in order to receive Discovery's television networks.

    Don't see your provider listed? Click Here

  • How quickly does a new episode get added to Animal Planet GO after it airs on TV?

    More often than not, new episodes will be available the morning after they air (East Coast time).

  • How long are episodes available in Animal Planet GO?

    When something is 28 days away from expiring we will let you know by adding an expiration date to the episode.

  • What devices can I use to watch Animal Planet GO?

    The Animal Planet GO app is available for iOS and Android and will work with most iOS and Android smart phones and tablets; you also can watch on your computer at AnimalPlanetGO.com.

    We are working hard to add new devices and platforms, so if your favorite is not listed currently check back with us.

  • Is closed captioning available on Animal Planet GO?

    Yes, closed captioning is available on both live and on-demand episodes. For more information on online closed captioning, please go here.

USING THE APP

ACCESSING LOCKED CONTENT

  • Why does it say that my subscription doesn't allow me access to locked videos or networks?

    Animal Planet GO can only offer you full access to networks that are part of your existing cable, satellite or telecommunications TV package. If you do not subscribe to a package that includes a network, or your provider does not offer a network, you will not be able to watch it through Animal Planet GO.

    If you want access to those episodes and channels, or you believe that you have been blocked from that content by mistake, please contact your TV provider.

  • Why are some shows on the live stream blacked out?

    Due to rights restrictions, not all shows are available on all devices.

  • Can I access Animal Planet GO while outside of the U.S.?

    At this time, Animal Planet GO is only available on U.S. domestic Internet services.

DEVICES AND REQUIREMENTS

  • What mobile devices are the most compatible with Animal Planet GO?

    Animal Planet GO is optimized for iPhone 5 and above, iPad 3 and above, Samsung Galaxy S4 and above and Samsung Galaxy tablets. Animal Planet GO is compatible with devices that support iOS 7 and above and Android 4.1.x and above. The more up-to-date your operating system and the newer your device, the better the Animal Planet GO experience will be.

  • What are the requirements for watching on my computer?

    In order to watch Animal Planet GO on your laptop or desktop, please be sure you're using the latest browser versions: Chrome v43; Firefox v38; Safari v7+; Internet Explorer v11+.

  • How do I use Animal Planet GO on my Apple TV (4th generation)?

    Animal Planet GO for Apple TV is only available on the latest model released in 2015.

    1. Install and open the Animal Planet GO app on your Apple TV and click Settings in the top navigation then Sign In.
    2. You will see an activation code.
    3. Go to AnimalPlanetGO.com/activiate from your computer or mobile device. Pick your TV provider and sign in.
    4. After signing in you will be prompted to enter the activation code on your TV screen. The activation code is case sensitive.
    5. Success! After a few seconds you will return to the previous screen, signed in, and ready to watch!

TECHNICAL ISSUES

  • My app won't load or quits unexpectedly.

    We know that is frustrating; however, most commonly this problem can be solved by deleting the app and reinstalling it.

  • Can I watch videos when I am not connected to the Internet?

    No, sorry, you must be connected to the Internet to enjoy Animal Planet GO.

  • Can I watch over a cellular connections?

    You will have the best experience watching via a wireless connection, but Animal Planet GO will work on cellular services. You just need to enable Animal Planet GO for cellular service, which you can do in the Animal Planet GO Settings menu.

  • The video keeps freezing or is slow to load, I see something that looks like a pinwheel, the audio plays but the screen is black, or the display looks fuzzy.

    Are you trying to watch over your cell service? The Animal Planet GO app will work on 3G and 4G cellular services, but you will have a much better experience if you're connected to a wireless network.

  • I'm connected to a wireless network and I still have issues

    Animal Planet GO uses adaptive bitrate streaming, which means that the quality of the video you are watching is based on the speed of your Internet service and how close you are to your wireless router.

  • I see a message "Please enable internet plug-ins in Safari settings." when I play live stream

    Please go to Safari > Preferences > Advanced tab, and uncheck the checkbox setting labeled "Internet plug-ins: Stop plug-ins to save power"

CONTACTING US

  • How do I send you a suggestion or a question?

    We would love to hear from you! Go to the settings menu and choose "Contact Us/Send Feedback."